Bed Booking

Booking for admission must be made through the patient's attending doctor or through the resident doctor of the Out-Patient Department.

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Items to be brought along

Patients are advised to bring along their personal articles such as nighties, slippers, towels, tooth-brush, etc. (Patients can also purchase those items from our tuck shop.)

Registration

Patients are requested to bring along their admission letter, HKID Card/Passport for Admission.

Deposit
	Patient must pay the required deposit by cash/EPS/credit card when he/she is admitted to the hospital. The official receipt should be presented to the Accounts Office at the time of discharge. The amount paid will be deducted from the final hospital bill.
	In case the patient needs Special Care in ICU or an Open Heart Surgery, he/she must pay additional deposit. The amount paid will be deducted from the final hospital bill.
	Extra deposit is required for patient who stays in the Hospital for an extended period or does not pay interim bill on time. The amount paid will be deducted from the final hospital bill.

Valuables or large sum of money

Patients are advised not to bring along valuables or large sum of money and the Hospital is not responsible for any loss. Before going to the Operation Theatre or the Delivery Room, the patient is advised to hand in all his/her valuables to either his/her relative or the nurse-on-duty.

Hospital Ward Regulations

1. Changing of Room/Bed


	a) The Hospital reserves the right to make changes of room/bed for patients as needed.

	b) An additional amount of HK$180 will be charged for each change of bed or room requested by patients.

	c) When a patient is transferred to another room/bed before 12:00 noon, the charge will be based on the room/bed newly occupied. If transfer is made after 12:00 noon, room charge will be based on the average of the two classes involved. Other associated charges will be on the basis of the new room/bed occupied.

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2. Ward Disciplines


	a) Smoking is strictly prohibited.

	b) Gambling in any form is not allowed.

	c) Please turn down the volume of radio and television, and speak softly in order not to disturb other patients.

	d) No personal furniture is allowed in the ward/room unless permission is granted by the ward sister-in-charge.

	e) Keep windows closed when air conditioning is on and the air-conditioning temperature should be adjusted only by Hospital staff.

	f) Burning of candles or joss sticks is not allowed.

	g) No washing of clothes or hang drying.

	h) The Hospital is not liable for any injury sustained by patients and/or their companions/visitors within the Hospital compound through their own negligence.

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3. Gratuity

Under the 'Prevention of Bribery Ordinance', any person who offers and receives money or present in any form of gratuity is liable to prosecution.

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4. Suggestions/Complaints

Suggestions and comments are welcome. Completed comment forms can be dropped in the suggestion boxes of the Hospital.

Patients Consent Form for Surgery

a) Patients to undergo an operation should sign a consent form before the operation.

b) Parents or guardians must sign for patients under 18 years of age. If patient understands the nature of operation, he/she should also sign on the same consent form.

Equal Opportunities

According to the principle of the Equal Opportunities Ordinance, hospital facilities are meant for users of both genders rather than for particular gender.

Visiting Hours

a) Daily from 9:00 am to 9:00 pm

b) In order to ensure a peaceful environment for patients, only two visitors at a time are allowed for each visit.

c) Children under 12 years of age are not permitted to visit patients, unless with the approval of the ward in charge.

Regulations on Discharge

a) Patients and relatives are requested to settle the bills at the Accounts Office before discharge. Please present your hospital deposit receipt for deduction from the final invoice.

b) Please let staff of the Accounts Office know the patient's name and the Room/Bed number before payment.

c) After settlement of payment, present your hospital bill to the nurse of the ward and collect medicine before leaving.

d) On discharge, please take away all your personal belongings including X-ray films, medicines etc. The hospital is not responsible for custody of properties left behind by patients.

Room Charges

No charge will be made on the day of discharge if the patient leaves before 12:00 noon.

Methods of Payment

Billing

An interim bill will be issued to patients of all classes at 4-day interval for prompt settlement at the Accounts Office. For patients of Intensive Care Unit, an interim bill is made every two days for prompt settlement at the Accounts Office.

Business Hours of Accounts Office:

Monday - Saturday 8:00 am - 9:00 pm

Sunday and Public Holiday 8:30 am - 4:00 pm

Hospital Fees

On discharge, all hospital fees must be settled either by cash, cheque, EPS, or credit cards (At present, we accept Visa, Master, American Express and Diners).

Credit Card payments are not accepted for the following services:
	1. doctor's consultation (please approach your attending doctor directly for the method of payment) 2. private nursing care

Hospital bills paid by Employer

For patients whose hospital bills are to be paid by their employer, it is mandatory for their employer to have prior contract agreement with the Hospital. Credit arrangement can only be made if the patient is able to present a letter of guarantee with details of his/her entitlements to the Admission Office.

Medical Insurance Claims

a) A deposit must be paid on admission. The Hospital is not responsible for filing claims to insurance companies on behalf of patients. Patients should deal with the insurance companies directly. The Hospital can make endorsement at the "Hospital Reference Parts" of the insurance claim form if the forms are submitted to Accounts Office upon discharge. Otherwise, a service charge will be imposed on each individual case. For endorsement on "Doctors Parts" of the claim form, please contact the doctors concerned.

b) The name of patient registered for admission should be the same as appears in the insurance claim form.

Users of Medical Care Card

At present, the Hospital accepts medical care cards of Bupa, AIA, Pacific Century, CMG, UMP, AXA, Manulife, Blue Cross, CIGNA, etc. Patients who wish to use medical care cards should present their cards for registration on admission. As these schemes normally cover hospital fees, patients are therefore requested to agree with their doctors concerning payment method. For more information, please contact our Accounts Office.

Extra Beds

Relatives who stay after 10:00 pm (whether they use on extra bed or not) are required to pay extra bed charges. However, there would not be extra bed charge for family member accompanying child patients aged 12 or below. Patient of semi-private ward and general ward is restricted to only one companion, whereas private ward two companions. Female companions are preferred for female and children wards for convenience sake.

Other Charges

Hospital fees do not include doctor's charges, i.e. surgeon, anesthetist, operation fees or ward-round fees, etc. This also will not include charges for physiotherapy treatment, laboratory investigations, X-ray services, Operation Theatre's service, C.T. Scanning services, medication, meals, and oxygen application, etc.

Special Departmental Charges

- Maternity & Nursery: Please refer to "Maternity Unit & Nursery Information".

- Intensive Care Unit: All special equipment used will be charged.

- Operating Theatre: Charges depend on duration of the operation, type of surgery and material used in each individual procedure.

Damage

Any damages to hospital property would be charged to the patients concerned.

Enquiry

About Hospital Charges: 2200 3101 (Accounts Department)

Other Enquiries : 2200 3100 (Admission Office)